Frequently Asked Questions
Everything you need to know about shopping with Ananke
What is the typical shipping timeframe for Ananke orders?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
Are the materials used in Ananke collections sustainable?
Ananke is committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly partner with fair-trade certified factories.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Ananke garments?
To maintain the longevity of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the internal tag of every garment.